Frequently Asked Questions

Products

Are GlowOri products safe?

Yes. All GlowOri devices are lab-tested and use clinically validated technology. Our LED devices use the same wavelengths used in professional dermatology and physical therapy settings. Always follow the included usage guide.

How soon will I see results?

Most customers see noticeable improvements within 2–4 weeks of consistent use. LED therapy and gua sha work best with regular use — 3–5 sessions per week is ideal.

Can I use multiple GlowOri products together?

Absolutely. Our products are designed to complement each other. For example, using the Gua Sha after the LED Mask enhances product absorption and maximizes results.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–8 business days. Express shipping takes 2–3 business days. International orders typically arrive within 10–15 business days.

Can I track my order?

Yes. You'll receive a tracking number via email within 24–48 hours of your order shipping.

Do you ship internationally?

Yes, we ship to 50+ countries worldwide. International shipping rates are calculated at checkout.

Returns

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us at support@glowori.com and we'll process your refund promptly.